Service Status
This page will show current service information and notices. It is not connected to a monitoring source yet, so no live status is shown.
No live data connected
Our 99% Uptime Target
Our service is operated with a 99% uptime target. A target is the level we aim for. It is not a promise, and problems can still happen.
No historical uptime figure is published here yet. When one is, it will state the period it covers and where the data comes from.
Not always caused by the service
Playback can also be affected by:
- Your internet connection
- Your device
- The app you use
- Your home network, including Wi-Fi
Service Categories
These are the areas that will be reported here once a monitoring source is connected. The final list will be confirmed with the monitoring setup.
Streaming service
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Account and setup delivery
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Payments and checkout
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Support availability
No live data connected
Incidents and Maintenance
No incident history or planned maintenance notices are published on this page yet.
If something is not working for you right now, please contact support through the live chat. A real person will help you check your device, app and connection.
Something Not Working?
- Restart your device and your router.
- Check that other websites and apps work on your connection.
- Read the common setup problems in the setup guide.
- If it still does not work, contact support and tell us what you see.