Frequently Asked Questions
Straight answers to common questions about the service, plans, devices, setup and support. Where something is not confirmed yet, we say so.
Service
What is Nord TV Stream?
Nord TV Stream is an internet television (IPTV) subscription service designed for Nordic customers. Plans are available for one or two devices, with real human support and a family-friendly focus. Available entertainment and programming vary by plan and location.
Is a VPN required?
We do not require a VPN. Whether one would affect your service has not been confirmed, so please ask support if you have questions.
Plans and payments
What does one device or two devices mean?
A 1-device plan is intended for one device watching at a time. A 2-device plan is intended for up to two devices watching at the same time.
Can I pay by card?
Card payment is planned for when online ordering opens. Online ordering is not open yet.
Is there a cryptocurrency discount?
Yes, once online ordering opens: paying with supported cryptocurrency will give an additional 5% discount. Card payment is also planned, so cryptocurrency will be optional.
Devices
What devices may work?
Many smart TVs, streaming devices, smartphones, tablets and computers may work, depending on the device, its operating system, the app used and how it is set up. Compatibility is not universal.
What happens if I change devices?
Please contact support. The rules for changing devices have not been confirmed yet.
Setup
How does setup work?
After payment is confirmed, setup details are sent to you. You then install on a compatible device by following our setup guides, and support can help if you get stuck.
How quickly will I receive setup information?
Setup details are sent after payment confirmation. The exact timing has not been confirmed yet, so please contact support if you have not received them.
Support
Is support available 24/7?
Yes. You can contact support at any time. Customers normally receive a same-day reply.
Will I speak with a real person?
Yes. Support is provided by real people, and we do not present automated tools as human staff. Support is currently provided in English.
Reliability
What does the 99% uptime target mean?
It is the level of availability we aim for when operating the service. It is a target, not a promise, and it does not cover problems with your own device, internet connection or home network.
What can affect streaming quality?
Your device, internet connection, Wi-Fi or home network, other people using the same connection, and the app you use. As general guidance, allow at least 10 Mbps for each active HD stream and 25 Mbps for each active 4K stream. This is guidance only, not a promise.
Family-friendly entertainment
Does the service include adult content?
No. Adult content is not included. Individual programs may carry their own age ratings, and parents and guardians remain responsible for choosing age-appropriate viewing.
Is the service suitable for households?
It is designed for household entertainment. Please check age ratings on individual programs.
Renewals, cancellations and refunds
How do renewals work?
Plans are paid in full for the term you choose. We do not describe any automatic renewal on this website.
What is the cancellation or refund policy?
Refund and cancellation terms have not been published yet. Online ordering is not open at the moment, so no payments are taken. Please contact support if you have questions.
Travel and availability
Can I use the service while travelling?
Whether the service can be used outside your home country has not been confirmed yet. Please ask support before you travel.
Which countries are supported?
We are building for customers in Sweden, Norway, Denmark and Finland.
Did Not Find Your Answer?
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